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The best way to cancel your Xfinity cable and web service

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Xfinity is a well-liked web and cable TV service supplier, whereas Xfinity Cell is a cell digital community operator (MVNO) accessible to subscribers of Xfinity Web. The Comcast-owned firm offers high-speed web and a number of TV and telephone plans. Nonetheless, you would possibly wish to cancel it if you’re sad with the service. This information reveals you tie up free ends and cancel your Xfinity service.



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Earlier than canceling Xfinity providers

There are some things to think about earlier than canceling your Xfinity service.

Paying your last Xfinity invoice

Your last invoice could embrace prorates, early termination charges, gear fees, or cancelation charges. You’ll be able to pay your invoice through the web site, app, name, or by visiting an Xfinity Retail Retailer.

Xfinity Residence clients on an Gear Installment Plan ought to settle the remaining steadiness for his or her gear throughout cancelation.

Returning gear

You’ll have to return rented gear whenever you cancel your Xfinity service. Go to xfinity.com/returns and go to Digital Return Heart. Log in to your account and observe the on-screen directions to provoke the return course of.


If you wish to switch your quantity after switching to a different provider

Don’t cancel your Xfinity Cell service earlier than transferring to your new provider. It’s going to cease the quantity switch course of. After the request is full, it’ll mechanically cancel service, so that you don’t need to do something.

In case you’re on a Machine Cost Plan

The corporate gained’t allow you to cancel your Xfinity Cell service when you haven’t cleared your dues on the Machine Cost Plan. If you wish to swap to a brand new provider, pay the steadiness and request Xfinity to unlock your gadget. Nonetheless, you possibly can proceed making the remaining month-to-month gadget funds if you wish to proceed Xfinity TV, Xfinity Web, or Xfinity Voice service.

The best way to cancel Xfinity providers

You’ll be able to cancel your Xfinity service by requesting a callback or visiting your nearest Xfinity Retailer.

Requesting a name again to cancel your Xfinity service

In case you are positive you wish to droop your Xfinity service, observe these steps:


  1. Go to the Xfinity web site in your browser.
  2. Log in to your account along with your Xfinity ID and password.
    Screenshot of the login screen on the Xfinity website

  3. Alternatively, you possibly can enter the telephone quantity linked to your Xfinity account.
  4. Click on Proceed.
    Screenshot of the mobile phone login screen on the Xfinity website

  5. Comply with the on-screen directions and fill the cancelation kind to request a name again.

Xfinity Cell does not prorate By the Gig knowledge fees. However it’ll prorate the information fees based mostly on the place you might be in your present invoice cycle when you cancel an Limitless line.

Visiting an Xfinity Retailer

You’ll be able to go to your native Xfinity Retailer to cancel your service. Be certain that to give up any Xfinity gear, modems, or routers. Go to the Xfinity Retailer locator web site and enter your area or zip code within the search bar to seek out shops close to you.


Screenshot of the store locator on the Xfinity website

Mailing your cancelation request

Be certain that to incorporate particulars like your first and final identify, account quantity, telephone quantity, and repair tackle within the letter. You’ll be able to mail your request to cancel your Xfinity service to the next tackle:

Comcast Cable

ATTN: Service Change Requests

1701 JFK Blvd.

Philadelphia, PA

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Make the swap and discover a appropriate service

Don’t hesitate to cancel your Xfinity service if it isn’t working for you. However first, return rented gear and clear your dues to make sure a clean cancelation course of. In case you’re available in the market for a brand new provider, try a number of the prime telephone carriers.


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