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The problem has escalated over the previous two months because the sufferer has complained to the police. He is also refusing to pay a $900 invoice from AT&T till the fees added to his account by the affiliate are eliminated. However since he hasn’t paid his invoice, AT&T has suspended his account.
AT&T did not consider a buyer who stated that he didn’t add two new traces and order over $2K in tools
An e-mail that the sufferer simply acquired from the service says that he has one month to pay his invoice or else he can be accountable for over $3,000 in tools costs. And with out mobile service, he can solely use his cellphone over Wi-Fi for information and can’t make or take calls on the unit. Apparently, the official AT&T Reddit account joined the thread to say, “Hello there, we’re right here to assist. Please ship us a personal message together with your fraud reference quantity, your identify and the most effective contact quantity to succeed in you.”
An AT&T buyer claims that an affiliate added two traces and financed over $2,000 in tools utilizing his account with out consent
The client responded by writing, “You aren’t right here to assist me. If you happen to had been this could have been cleared up 2 months in the past. I wouldn’t have the police concerned and my line wouldn’t be suspended after which canceled in 21 days. So yeah, you guys are actually right here to assist!” That final bit was sarcasm in case you could not inform.
One other Redditor stated that refusing to pay the invoice will not be the easiest way to dispute costs because it results in the suspension after which the closing of your account together with the lack of your cellphone quantity. In the meantime, it appears that evidently the affiliate accused by the client of committing the unhealthy deeds has vanished and even the police cannot discover him. To make issues worse, AT&T will not give the cops any data they’ve on their lacking worker.
AT&T has a help web page you may go to when you’ve got a dispute with the service
The sufferer writes, “It’s terrible! I don’t even care what they do to the worker, I simply need the fees off my account! The worker stopped exhibiting up for work as soon as he realized individuals had been on to him. Police are nonetheless in search of him. AT&T received’t give any of his data to the police. The police need to subpoena AT&T HR (Human Sources) to get his data.”
We wonder if AT&T has had a change of coronary heart now that the affiliate allegedly concerned on this entire sordid affair has merely disappeared. The scary half about this story is not simply that AT&T will not consider its personal buyer, however that there would not appear to be something that the client might have finished otherwise to stop it from taking place. And that makes all of us weak to having one thing like this occur to you or me irrespective of which wi-fi agency we use.
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